Inside Renewals Specialist

NWN; Boston (MA); Remote; USD 60,000 - 90,000; Full time

Job summary

NWN seeks an Inside Renewals Specialist to manage a high-volume portfolio, preserving revenue and expanding opportunities through renewals. You will partner with Account Executives, Sales, and Customer Success to renew contracts on time and drive upsell opportunities.

You will analyze renewal history, price accurately, and propose expansions while maintaining strong customer relationships in a fast-paced environment. Remote role with strong collaboration tools.

Qualifications

• Bachelor's degree required; equivalent combination of education and work experience considered.
• 2–3 years of experience in sales, renewals, or customer success in a tech environment.
• Experience managing renewal pipelines and revenue retention activities.
• Experience coordinating with Sales, Customer Success, Engineering and Finance to resolve issues.
• Strong verbal and written communication and interpersonal skills.
• Proven ability to manage a portfolio of high-volume accounts in a fast-paced setting.
• Analytical and problem-solving skills with a data-driven approach.
• Experience with CRM systems and sales tools; accurate record-keeping.
• Ability to work independently and take ownership while collaborating with teams.
• Strategic thinker focused on customer retention and revenue growth.
• Proactivity, initiative, and ability to influence outcomes.
• Commitment to high-integrity teamwork and continuous improvement.
• Ability to navigate ambiguity and adopt AI tools to optimize processes.

Responsibilities

• Retain and grow a portfolio of high-volume customer accounts through renewals.
• Proactively manage renewal processes, ensuring on-time renewals with minimal disruption.
• Build strong customer relationships and articulate NWN's value.
• Collaborate with Account Executives to identify upsell opportunities.
• Develop renewal and expansion proposals with accurate pricing.
• Maintain renewal pipeline and track milestones and revenue potential.
• Analyze purchase and renewal history to inform strategy and pricing.
• Identify process improvements and adopt automation tools.
• Coordinate with Sales, Customer Success, Engineering, and Finance on renewals.
• Report renewal activity and pipeline health to management and stakeholders.
• Perform other duties as assigned and comply with policies.

Skills

Renewal management

CRM systems

Cross-functional collaboration

Data-driven decisions

Account management

Communication skills

Strategic thinking

Sales tools

Independent ownership

Education

Bachelor's degree

Tools

CRM software

Job description

Responsibilities

• The Inside Renewals Specialist role is responsible for retaining and growing a portfolio of high-volume customer accounts by driving timely, accurate renewals and identifying upsell and cross-sell opportunities in partnership with Account Executives, Sales management, and Customer Success
• Proactively manage and drive the renewal process for an assigned portfolio of high-volume accounts, ensuring contracts renew on time and with minimal disruption to the customer relationship
• Build and maintain strong customer relationships, understanding each account's needs and positioning the value of NWN's offerings to meet them
• Partner with Account Executives, Sales management, and Customer Success to identify upsell and cross-sell opportunities within the renewal portfolio
• Develop accurate, compelling renewal and expansion proposals, ensuring pricing is correct and terms align with each customer's goals
• Maintain and track the renewal pipeline, ensuring renewal milestones are met on schedule and that opportunities for additional revenue are identified and pursued
• Analyze customer purchase and renewal history to inform renewal strategy, pricing, and expansion recommendations
• Identify and drive process improvements for the renewal workflow, adopting automation and tools where appropriate
• Coordinate with internal teams, including Sales, Customer Success, Engineering, and Finance, to resolve customer issues that surface during the renewal cycle
• Report regularly on renewal activity, pipeline health, and performance metrics to Sales management and other stakeholders
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's degree required; equivalent combination of education and work experience will be considered in lieu of a degree
• 2 to 3 years of experience in sales, renewals, or customer success, ideally within a technology environment
• Experience managing renewal pipelines, customer portfolios, and revenue retention activities
• Experience partnering with Sales, Customer Success, Engineering, Finance, and other internal teams to resolve customer issues and support renewal outcomes
• Strong verbal and written communication and interpersonal skills, with the ability to effectively partner with cross-functional teams
• Proven ability to manage a portfolio of high-volume accounts and prioritize competing tasks in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making
• Experience with CRM systems and sales tools, with an emphasis on maintaining accurate records and managing renewal pipelines
• Ability to work independently and take ownership of tasks while contributing to team goals and initiatives
• Ability to think strategically about customer retention and revenue growth, proactively identifying opportunities for improvement
• Demonstrated ability to take initiative, lead projects, and influence outcomes in a collaborative environment
• Commitment to cultivating a positive, high-integrity team culture that prioritizes customer success and continuous improvement
• Ability to navigate ambiguity and make decisions with limited oversight in a high-growth, fast-paced organization
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness

Remote Location

Remote: Job duties are performed from the employee's home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Equal Opportunity Employer

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees. NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.Equal Opportunity Employer, including disability/protected veteransPI287477224