Remote Renewal Specialist - Enterprise IT Contracts

Carousel Industries of North America Inc.; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

HSA/FSAs

401(k) with company match

Unlimited PTO

Hybrid/Remote work

Employee discounts

EAP (Employee Assistance Program)

Job summary

NWN is seeking a Service Contract & Renewal Specialist to support pre-sales and renewal activities for maintenance and service offerings. You will verify assets, price appropriately, and generate contracts while coordinating with Sales, Engineering, and customers to ensure timely renewals.

The role requires strong communication, organization, and MS Office skills, plus experience with Salesforce. A collaborative, AI‑savvy mindset helps optimize processes and drive results in a remote work setup.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Minimum one year of experience in a communications or business environment.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to work independently and under pressure.
• Proficient with Microsoft Office Suite, especially Excel, Word, and Outlook.
• Knowledge of Cisco services; familiarity with OEM vendors (Palo Alto, Juniper, Aruba) preferred.
• Salesforce experience preferred.
• Comfort with adopting emerging AI tools to optimize processes.

Responsibilities

• Provide pre-sales and renewal support, including asset verification and pricing.
• Generate contracts for maintenance and service offerings; create SOW from inputs.
• Manage Salesforce Opportunity queue to meet SLAs and ensure accurate pricing and documents.
• Perform contract research and asset verification for upcoming maintenance renewals.
• Coordinate with Sales, Engineering, and customers to ensure timely renewals.
• Drive cross-team contract and invoice requests to closure; escalate when needed.
• Ensure on-time closure of maintenance agreements and support pricing accuracy.

Skills

Verbal and written communication

Organizational skills

Time management

Independence under pressure

PC knowledge / tech savvy

AI tools adoption

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Cisco services

Palo Alto

Juniper

Aruba

Job description

NWN is seeking a Service Contract & Renewal Specialist to support pre-sales and renewal activities for maintenance and service offerings. You will verify assets, price appropriately, and generate contracts while coordinating with Sales, Engineering, and customers to ensure timely renewals.

The role requires strong communication, organization, and MS Office skills, plus experience with Salesforce. A collaborative, AI‑savvy mindset helps optimize processes and drive results in a remote work setup.