Remote Inquiry Routing Specialist

HRS Talent Solutions; Garland (TX); A distancia; USD 39.000 - 42.000; Jornada completa

Descripción de la vacante

HRS Talent Solutions is seeking a Service Inquiry Customer Service Assistant for a remote, flexible schedule role. You will classify inquiries, separate routine service questions from account issues, and create concise handoffs to the receiving team.

This position supports office administration by preserving original wording, tracking categories, and escalating time‑sensitive matters through the proper channels.

Formación

• Read the whole online question before choosing where it goes.
• Do not promise eligibility or make a service decision for the receiving team.

Responsabilidades

• Review submitted inquiries in the assigned queue.
• Identify the service topic using an approved guide.
• Check for an existing related case.
• Ask one permitted clarification question when necessary.
• Route the request to the responsible team.
• Record the category and handoff in the online system.
• Send an accurate receipt message where appropriate.
• Flag urgent or sensitive questions for a lead.

Descripción del empleo

HRS Talent Solutions is seeking a Service Inquiry Customer Service Assistant for a remote, flexible schedule role. You will classify inquiries, separate routine service questions from account issues, and create concise handoffs to the receiving team.

This position supports office administration by preserving original wording, tracking categories, and escalating time‑sensitive matters through the proper channels.