Remote Resolution Follow-Up Specialist

HRS Talent Solutions; Denver (CO); Remote; USD 37,000 - 39,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Resolution Follow-up Representative for a remote role in the United States. The position supports resolution check-ins, reviews assigned cases, and sends brief follow-ups according to the company process.

You will maintain accurate records and work with a respectful, customer-centered approach. This role offers flexible full-time or part-time hours with an emphasis on listening and precise documentation, rather than pressuring customers.

Qualifications

• Remote work available.
• Experience in customer service and office administration is helpful.

Responsibilities

• Review assigned online support cases for follow-up eligibility.
• Check the last message and any promised action before writing.
• Send the approved question through the customer's preferred channel.
• Record a reply in the correct case without changing its meaning.
• Refer unresolved or sensitive concerns to the designated team.
• Update permitted status fields and note the next owner.
• Respect contact limits and requests for no further follow-up.

Job description

HRS Talent Solutions is seeking a Customer Service Resolution Follow-up Representative for a remote role in the United States. The position supports resolution check-ins, reviews assigned cases, and sends brief follow-ups according to the company process.

You will maintain accurate records and work with a respectful, customer-centered approach. This role offers flexible full-time or part-time hours with an emphasis on listening and precise documentation, rather than pressuring customers.