Remote Language Support Routing Specialist

HRS Talent Solutions; Boise (ID); Remote; USD 35,000 - 50,000; Part time

Job summary

HRS Talent Solutions is seeking a Customer Service Language Referral Coordinator for a remote position. You will identify requested languages, route inquiries to the right team, and preserve context without translating content. The role emphasizes accurate language preferences, careful handoffs, and respectful communication.

Both part-time and full-time options are available, with pay set at $31 per hour. A private home office is suitable, and company resources will be shared to support routing

Responsibilities

• Read assigned support requests and note a stated language preference.
• Check the employer's approved language-support directory.
• Route the case to the right team without changing the customer's words.
• Send a standard acknowledgement when authorized.
• Record the handoff and the person or queue responsible next.
• Flag an urgent issue under the normal escalation process.
• Protect private customer information and avoid unapproved translation tools.

Job description

HRS Talent Solutions is seeking a Customer Service Language Referral Coordinator for a remote position. You will identify requested languages, route inquiries to the right team, and preserve context without translating content. The role emphasizes accurate language preferences, careful handoffs, and respectful communication.

Both part-time and full-time options are available, with pay set at $31 per hour. A private home office is suitable, and company resources will be shared to support routing