Remote Service Status Specialist

HRS Talent Solutions; Visalia (CA); A distancia; USD 61.000 - 65.000; Jornada completa

Descripción de la vacante

HRS Talent Solutions is seeking a Service Status Customer Service Representative for a remote role. You will confirm service status, respond to customers, and provide clear, case-specific updates.

The position supports either full-time or part-time hours and adapts to the employer's needs. The role emphasizes empathy, accurate information, and careful case history documentation, while avoiding speculative repair times.

Formación

• No prior outage-support experience required.
• Remote-friendly position with full-time or part-time hours.
• Empathy and precise communication emphasized.

Responsabilidades

• Read the approved online status and its update time.
• Match a customer's question to the affected service.
• Explain the verified stage in plain language.
• Record the reply and any follow-up commitment.
• Refer urgent access needs through the stated escalation path.
• Document the case details including the affected feature and status version.

Descripción del empleo

HRS Talent Solutions is seeking a Service Status Customer Service Representative for a remote role. You will confirm service status, respond to customers, and provide clear, case-specific updates.

The position supports either full-time or part-time hours and adapts to the employer's needs. The role emphasizes empathy, accurate information, and careful case history documentation, while avoiding speculative repair times.