Remote Customer Escalation Coordinator

HRS Talent Solutions; Florida; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote work

Job summary

HRS Talent Solutions seeks a Customer Service Escalation Assistant to manage higher-level customer inquiries remotely. You will read conversations, identify unresolved items, and hand off with clear context to the next decision maker.

This entry role emphasizes careful written communication and accurate recordkeeping. Flexible hours, remote work, and a paycheck at $31 per hour for part-time or full-time engagement are offered.

Qualifications

• Experience with customer service and escalation handling.
• Strong written communication and attention to detail.
• Familiarity with case management or shared inbox tools.

Responsibilities

• Review history to identify unresolved items and next steps.
• Summarize issues with clear context for the next team.
• Keep the case in the correct queue and attach replies.
• Provide precise status notes to aid handoffs.
• Explain the reason for handoff and include relevant references.

Skills

Customer service

Written communication

Recordkeeping

Attention to detail

Job description

HRS Talent Solutions seeks a Customer Service Escalation Assistant to manage higher-level customer inquiries remotely. You will read conversations, identify unresolved items, and hand off with clear context to the next decision maker.

This entry role emphasizes careful written communication and accurate recordkeeping. Flexible hours, remote work, and a paycheck at $31 per hour for part-time or full-time engagement are offered.