Remote Service Intake Coordinator

HRS Talent Solutions; Alaska; Remote; USD 62,000 - 66,000; Full time

Job summary

HRS Talent Solutions is seeking a Service Request Intake Assistant to handle customer messages and form submissions remotely. You will read inquiries, identify the request type, and record essential details to start the service process.

The role emphasizes accuracy, privacy, and clear communication in a fully remote setup. The position is full-time, offering stable compensation and the chance to support teams by maintaining organized intake records and routing requests to the proper specialists.

Qualifications

• Reading messages closely to extract key details
• Entering information accurately into online forms
• Drafting concise replies for customers
• Understanding privacy and handling of private information
• Ability to learn the intake categories and workflow

Responsibilities

• Read and update incoming requests from emails or forms
• Identify request type and record necessary details
• Route complete requests to the appropriate team
• Ensure a readable, complete intake with customer words and context
• Attach related correspondence and note any pending information

Skills

Reading comprehension

Data entry

Written communication

Customer service

Office administration

Job description

HRS Talent Solutions is seeking a Service Request Intake Assistant to handle customer messages and form submissions remotely. You will read inquiries, identify the request type, and record essential details to start the service process.

The role emphasizes accuracy, privacy, and clear communication in a fully remote setup. The position is full-time, offering stable compensation and the chance to support teams by maintaining organized intake records and routing requests to the proper specialists.