Remote Contact Verification Specialist

HRS Talent Solutions; Norfolk (VA); Remote; USD 38,000 - 41,000; Full time

Benefits offered by this job

Remote work

Job summary

HRS Talent Solutions is seeking a Customer Service Contact Verification Assistant for a remote position. The role involves handling contact-detail confirmations, guiding customers through approved self-service paths, and referring security concerns as needed.

Both full-time and part-time schedules are available, with hourly compensation in the mid- to upper-$27 range. Applicants should have strong customer service skills, attention to detail, and the ability to document actions clearly.

Qualifications

• Experience in customer service environments.
• Ability to verify information accurately and document steps.

Responsibilities

• Review questions about contact-detail confirmation.
• Match questions to the correct account and field under policy.
• Explain the approved self-service path.
• Recognize a failed link or unexpected notice.
• Refer possible security concerns promptly.
• Check a permitted confirmation status.
• Note what guidance was sent and what remains open.
• Protect private contact information in messages.

Skills

Customer service

Attention to detail

Clear communication

Job description

HRS Talent Solutions is seeking a Customer Service Contact Verification Assistant for a remote position. The role involves handling contact-detail confirmations, guiding customers through approved self-service paths, and referring security concerns as needed.

Both full-time and part-time schedules are available, with hourly compensation in the mid- to upper-$27 range. Applicants should have strong customer service skills, attention to detail, and the ability to document actions clearly.