Remote Resolution Check Specialist

HRS Talent Solutions; Augusta (GA); Remote; USD 34,000 - 49,000; Full time

Job summary

HRS Talent Solutions is seeking a Remote Customer Service Resolution Check Assistant to review cases, send brief follow-ups when required, and update status. This role emphasizes listening and precise notes to avoid pressuring customers.

The position supports remote work on a part-time or full-time schedule, with training on case categories, scripts, and referral paths. A private home office is suitable for this work and pay is $30 per hour.

Qualifications

• Prior customer service or office administration work can help, but it is not required.
• The employer will train you on its case categories, scripts, and referral path.
• This position supports remote work on a part-time or full-time schedule.

Responsibilities

• Review assigned online support cases for follow-up eligibility.
• Check the last message and any promised action before writing.
• Send the approved question through the customer's preferred channel.
• Record a reply in the correct case without changing its meaning.
• Refer unresolved or sensitive concerns to the designated team.
• Update permitted status fields and note the next owner.
• Respect contact limits and requests for no further follow-up.

Job description

HRS Talent Solutions is seeking a Remote Customer Service Resolution Check Assistant to review cases, send brief follow-ups when required, and update status. This role emphasizes listening and precise notes to avoid pressuring customers.

The position supports remote work on a part-time or full-time schedule, with training on case categories, scripts, and referral paths. A private home office is suitable for this work and pay is $30 per hour.