Remote Email Support Specialist

HRS Talent Solutions; Baltimore (MD); Remote; USD 33,000 - 47,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Representative for email support. This fully remote role centers on an assigned customer inbox, where you read questions, look up guidance, and write replies that answer what you can.

You will record questions, escalate when needed, and hand off with clear context to avoid duplicate replies. Good writing, careful reading, and room for training on the company’s guidance are essential to maintain accurate records.

Qualifications

• Strong written communication to craft precise replies.
• Ability to manage multiple inquiries without mixing details.
• Familiarity with checking guidance and recording handoffs.

Responsibilities

• Read customer emails and determine what information is needed.
• Check approved guidance and draft replies that address the question.
• Record questions and hand off to the appropriate person when needed.
• Update the ticket with status and context for future reference.

Skills

Clear writing

Attention to detail

Inbox management

Remote work

Tools

Email software

Browser-based tools

Job description

HRS Talent Solutions is seeking a Customer Service Representative for email support. This fully remote role centers on an assigned customer inbox, where you read questions, look up guidance, and write replies that answer what you can.

You will record questions, escalate when needed, and hand off with clear context to avoid duplicate replies. Good writing, careful reading, and room for training on the company’s guidance are essential to maintain accurate records.