Remote Inbound Travel Advisor

Grand Circle Corporation; Montgomery (AL); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Travel discounts

401(k) match

Life & disability

Tuition assistance

Wellness resources

Job summary

Grand Circle Corporation is seeking remote Inbound Customer Service Agents to join our November training class as Travel Advisor I. In this role you will assist travelers who have booked trips, resolve issues, and help manage reservations and itineraries with empathy and accuracy.

You will work across multiple programs and channels, handling calls and emails, updating details, and ensuring high-quality service in a fast-paced, metrics-driven environment.

Qualifications

• 2+ years in a call center handling inbound customer service calls.
• Ability to handle unscripted conversations with confidence.
• Strong problem-solving and critical-thinking skills.
• Empathy and sound judgment in challenging calls.
• At least 1 year of remote work experience.
• Ability to navigate evolving systems and tools.
• Willingness to adapt to changing processes.
• Reliable hardwired internet connection required.

Responsibilities

• Handle a high volume of inbound calls helping travelers manage reservations.
• Update contact information, modify reservations, process payments, provide itinerary info.
• Follow up on requests via email and outbound calls.
• Communicate Grand Circle product and policy details to travelers.
• Document all interactions and notes in assigned systems.
• Work across 5-7 programs and multiple monitors to resolve calls.
• Operate in a metrics-driven environment focused on key call metrics.
• Build connections with travelers and respond with empathy when plans change.
• Investigate issues using critical thinking and guide options within policy.

Skills

Call center experience

Unscripted communication

Problem solving

Empathy in calls

Remote work experience

Tech savviness across systems

Adaptability

Reliable internet access

Job description

Grand Circle Corporation is seeking remote Inbound Customer Service Agents to join our November training class as Travel Advisor I. In this role you will assist travelers who have booked trips, resolve issues, and help manage reservations and itineraries with empathy and accuracy.

You will work across multiple programs and channels, handling calls and emails, updating details, and ensuring high-quality service in a fast-paced, metrics-driven environment.