Remote Inbound Support Specialist for Veterans Services

Disabled Veteran Solutions; Rock Hill (SC); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Fully remote role

SDVOSB employer

Job summary

Disabled Veteran Solutions (DVS) is seeking dedicated inbound customer service representatives for a fully remote, full-time role. You’ll handle inbound calls, provide clear, calm support, and help clients access government-based programs across security, health and human services, and state benefits.

Responsibilities include troubleshooting basic issues, scheduling appointments, and documenting interactions.

Qualifications

• High school diploma or GED required; additional education preferred.
• Prior remote customer service experience in call-based environments.
• Strong verbal communication and ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently.
• Comfort working remotely with minimal supervision and thorough directions.
• Must pass credentialing and background check; read/write English fluently.

Responsibilities

• Be the first point of contact for individuals relying on essential services.
• Deliver a positive, solution-focused customer experience on inbound calls.
• Assist with basic technical troubleshooting and create support tickets.
• Schedule appointments at designated service locations; document interactions.
• Follow up to ensure issues are resolved and customers stay informed.
• Provide consistent, high-quality service in a structured, remote environment.

Skills

Remote CS experience

Verbal communication

Technical troubleshooting

Microsoft Teams

Outlook

Word

English fluency

Credentialing/background check

Education

High School Diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions (DVS) is seeking dedicated inbound customer service representatives for a fully remote, full-time role. You’ll handle inbound calls, provide clear, calm support, and help clients access government-based programs across security, health and human services, and state benefits.

Responsibilities include troubleshooting basic issues, scheduling appointments, and documenting interactions.