Remote Inbound Support Specialist for Public Benefits

Remote Jobs; Savannah (GA); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Remote work

Training provided

Job summary

Disabled Veteran Solutions (DVS) is seeking an inbound Customer Service Representative to serve as the first point of contact for individuals relying on essential government-based programs. This fully remote role emphasizes clear communication, calm problem-solving, and a strong team culture focused on Veterans and communities nationwide.

You'll undergo two weeks of structured onboarding, with a training schedule from 9:00 AM to 4:30 PM EST, and will work a full-time, 8-hour shift within a

Qualifications

• High school diploma or GED required; additional education preferred.
• Remote customer service experience, especially in call-based environments.
• Strong verbal communication and ability to quickly build rapport.
• Ability to troubleshoot basic technical issues independently.
• Read, understand and follow directions; credentialing and background check.
• Experience with web navigation, computer applications and multitasking (Teams/Outlook/Word).
• Must read, understand and speak English fluently.

Responsibilities

• Answer inbound calls and deliver a positive, solution-focused experience.
• Assist with basic technical troubleshooting and create support tickets.
• Schedule appointments at designated service locations.
• Accurately document all customer interactions, inquiries, concerns, and resolutions.
• Conduct follow-up calls to ensure issues are resolved and customers stay informed.
• Provide consistent, high-quality service in a structured, supportive environment.

Skills

Verbal communication

Remote work

Troubleshooting

Multitasking

Follow directions

English fluency

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions (DVS) is seeking an inbound Customer Service Representative to serve as the first point of contact for individuals relying on essential government-based programs. This fully remote role emphasizes clear communication, calm problem-solving, and a strong team culture focused on Veterans and communities nationwide.

You'll undergo two weeks of structured onboarding, with a training schedule from 9:00 AM to 4:30 PM EST, and will work a full-time, 8-hour shift within a