Remote Customer Advocate (Veterans Services)

Disabled Veteran Solutions; Savannah (GA); Remote; USD 32,000 - 42,000; Full time

Job summary

Disabled Veteran Solutions (DVS) is hiring for an inbound Customer Service Representative. This fully remote role supports individuals accessing essential government-based programs.

You will handle calls, troubleshoot basic issues, and document interactions from home, with a structured onboarding and training schedule. We value dependable, thoughtful professionals who can work independently while staying connected to a remote team.

Qualifications

• Must have a high school diploma or GED and the ability to pass credentialing/background checks.

Responsibilities

• Answer inbound calls and deliver a positive customer experience.
• Assist with basic technical troubleshooting and create support tickets as needed.
• Schedule appointments at designated service locations.
• Document all customer interactions and follow up to ensure issues are resolved.

Skills

Verbal communication

Remote work experience

Troubleshooting

Multitasking

English fluency

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions (DVS) is hiring for an inbound Customer Service Representative. This fully remote role supports individuals accessing essential government-based programs.

You will handle calls, troubleshoot basic issues, and document interactions from home, with a structured onboarding and training schedule. We value dependable, thoughtful professionals who can work independently while staying connected to a remote team.