Remote Inbound Customer Support Specialist

Disabled Veteran Solutions; Connellsville (Fayette County); A distancia; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote role

Supportive team culture

Meaningful work serving Veterans

Descripción de la vacante

Disabled Veteran Solutions (DVS) is hiring inbound Customer Service Representatives for a fully remote role. You’ll be the first point of contact helping individuals access government-based programs, while staying connected to a remote team.

Ideal candidates have a high school diploma or GED, prior remote call-center experience, and strong verbal communication. You’ll work schedule within 8:00 AM–8:00 PM EST, with structured onboarding and credentialing.

Formación

• High school diploma or GED required (additional education preferred).
• Remote customer service experience in call-based environments.
• Strong verbal communication and rapport-building skills.
• Ability to troubleshoot basic technical issues independently.
• Must pass extensive credentialing and background checks.

Responsabilidades

• Answer inbound calls with a positive, solution-focused approach.
• Assist with basic technical troubleshooting and create support tickets.
• Schedule appointments at designated service locations.
• Document all customer interactions accurately.
• Conduct follow-up calls to ensure issues are resolved.
• Provide consistent, high-quality service in a remote team environment.

Conocimientos

Verbal communication

Rapport building

Reading & following directions

Customer-focused service

Educación

High school diploma or GED

Herramientas

Microsoft Teams

Outlook

Word

Descripción del empleo

Disabled Veteran Solutions (DVS) is hiring inbound Customer Service Representatives for a fully remote role. You’ll be the first point of contact helping individuals access government-based programs, while staying connected to a remote team.

Ideal candidates have a high school diploma or GED, prior remote call-center experience, and strong verbal communication. You’ll work schedule within 8:00 AM–8:00 PM EST, with structured onboarding and credentialing.