Remote Inbound Donor Support Agent

ACD Direct; Raleigh (NC); On-site; USD 13,776 - 20,664; Full time

Job summary

A work-at-home service provider is seeking Independent Contractors for inbound customer service roles. Responsibilities include answering inquiries, preparing for calls, and completing certification. Ideal candidates should have a minimum of 6 months telephone experience, moderate computer knowledge, and strong communication skills. This opportunity offers flexible work arrangements and the chance to work with reputable non-profit organizations.

Qualifications

• Minimum 6 months formal telephone experience.
• Must type 40 WPM or higher.
• Must be self-directed and self-motivated.
• Strong listening and communication skills required.

Responsibilities

• Provide inbound customer service as an Independent Contractor.
• Guide interactions according to provided scripts.
• Participate in certification and complete all required steps within timelines.
• Coordinate onboarding once selected.

Skills

Telephone experience

Computer knowledge

Ability to work with minimal supervision

Typing speed

Self-directed

Strong listening skills

Excellent communication skills

Job description

A work-at-home service provider is seeking Independent Contractors for inbound customer service roles. Responsibilities include answering inquiries, preparing for calls, and completing certification. Ideal candidates should have a minimum of 6 months telephone experience, moderate computer knowledge, and strong communication skills. This opportunity offers flexible work arrangements and the chance to work with reputable non-profit organizations.