Remote Inbound Donor Service Agent

ACD Direct; Jackson (MS); Remote; USD 13,776 - 20,664; Part time

Job summary

A work-at-home service company is seeking experienced customer service professionals for their Winter Campaign Project starting November. As an independent contractor, you will take inbound calls, requiring strong communication and listening skills. The ideal candidate should have at least 6 months of telephone experience, a typing speed of 40 WPM, and the ability to work with minimal supervision. Certification begins mid-October, with onboarding available shortly after selection.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Strong listening skills and accuracy in communication.
• Must demonstrate call control and complete certification in 14 days.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Provide excellent customer service and support.
• Complete certification process promptly.

Skills

Strong listening skills

Excellent written and verbal communication skills

Ability to work with minimal supervision

Self-directed and self-motivated

Typing speed of 40 WPM or higher

Moderate level of computer knowledge

Call control

Accuracy

Efficiency

Previous call center experience

Job description

A work-at-home service company is seeking experienced customer service professionals for their Winter Campaign Project starting November. As an independent contractor, you will take inbound calls, requiring strong communication and listening skills. The ideal candidate should have at least 6 months of telephone experience, a typing speed of 40 WPM, and the ability to work with minimal supervision. Certification begins mid-October, with onboarding available shortly after selection.