Remote Inbound Donor Service Agent

ACD Direct; Fort Defiance (AZ); Remote; USD 20,664 - 34,440; Part time

Job summary

A customer service organization is seeking experienced professionals for a customer service role. As an Independent Contractor, you will answer inbound calls and provide support for calls related to donations. Candidates should have at least 6 months of telephone experience and be self-motivated. The certification process starts in mid-October, with opportunities for future projects available for successful agents. This role offers the chance to work from home and contributes to various important projects.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Must be able to type 40 WPM or higher.
• Must complete certification within 14 days of acceptance.

Responsibilities

• Answer inbound calls from clients' callers.
• Provide excellent customer service and support.
• Follow scripts and prepare independently for calls.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed

Listening skills

Written and verbal communication

Job description

A customer service organization is seeking experienced professionals for a customer service role. As an Independent Contractor, you will answer inbound calls and provide support for calls related to donations. Candidates should have at least 6 months of telephone experience and be self-motivated. The certification process starts in mid-October, with opportunities for future projects available for successful agents. This role offers the chance to work from home and contributes to various important projects.