Remote Inbound Donor Service Agent

ACD Direct; Waldorf (MD); Remote; USD 17,000 - 25,000; Part time

Job summary

A reputable customer service company is seeking experienced customer service professionals for an independent contractor position. The role involves taking inbound calls primarily for non-profit organizations, with a focus on donation calls. Ideal candidates will have at least 6 months of telephone experience, moderate computer skills, and the ability to work independently. Certification for the upcoming project will begin on October 15th, and candidates are expected to complete the certification process within 14 days of acceptance. This position offers a unique opportunity to work from home during a busy campaign period.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Ability to work with minimal supervision.
• Must be able to type 40 WPM or higher.
• Self-directed and self-motivated.
• Strong listening skills.
• Accuracy and efficiency.
• Excellent written and verbal communication skills.
• Previous call center experience a plus.

Responsibilities

• Answer inbound calls from client's enthusiastic callers.
• Provide skills, expertise and services to the clients represented.

Job description

A reputable customer service company is seeking experienced customer service professionals for an independent contractor position. The role involves taking inbound calls primarily for non-profit organizations, with a focus on donation calls. Ideal candidates will have at least 6 months of telephone experience, moderate computer skills, and the ability to work independently. Certification for the upcoming project will begin on October 15th, and candidates are expected to complete the certification process within 14 days of acceptance. This position offers a unique opportunity to work from home during a busy campaign period.