Remote Inbound Donor Service Agent

ACD Direct; Augusta (ME); Remote; USD 17,000 - 25,000; Part time

Job summary

A customer service organization is looking for experienced Independent Contractors to join their Winter Campaign Project handling inbound calls. Candidates must have at least 6 months of telephone experience and be able to type at least 40 WPM. The role requires strong communication skills, the ability to work unsupervised, and motivation to complete certification swiftly. Successful candidates will be part of their busiest campaigns, enhancing earning potential. Certification begins on October 15th.

Qualifications

• Minimum 6 months formal telephone experience; call center preferred.
• Ability to work with minimal supervision and complete tasks independently.
• Excellent written and verbal communication skills required.

Responsibilities

• Provide customer service by answering inbound calls.
• Complete the certification process within 14 days of acceptance.
• Demonstrate call control during interactions.

Skills

Telephone experience

Computer knowledge

Self-motivated

Listening skills

Communication skills

Typing speed 40 WPM

Job description

A customer service organization is looking for experienced Independent Contractors to join their Winter Campaign Project handling inbound calls. Candidates must have at least 6 months of telephone experience and be able to type at least 40 WPM. The role requires strong communication skills, the ability to work unsupervised, and motivation to complete certification swiftly. Successful candidates will be part of their busiest campaigns, enhancing earning potential. Certification begins on October 15th.