Remote Inbound Donor Service Agent

ACD Direct; Tallahassee (FL); On-site; USD 16,531 - 24,796; Part time

Job summary

A customer service provider is seeking experienced professionals for their Winter Campaign Project. This independent contractor role involves answering inbound calls related to donation collection. Candidates should have at least 6 months of telephone experience and skills in communication and computer knowledge. Certification for this project will start on October 15, 2015, and requires candidates to become ready by November 15. This role may lead to future projects for those who excel.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must have moderate level of computer knowledge.
• Must be able to type 40 WPM or higher.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Provide excellent customer service during donation calls.

Skills

Telephone experience

Strong listening skills

Excellent written and verbal communication skills

Typing speed 40 WPM or higher

Self-directed and motivated

Computer knowledge

Job description

A customer service provider is seeking experienced professionals for their Winter Campaign Project. This independent contractor role involves answering inbound calls related to donation collection. Candidates should have at least 6 months of telephone experience and skills in communication and computer knowledge. Certification for this project will start on October 15, 2015, and requires candidates to become ready by November 15. This role may lead to future projects for those who excel.