Remote Inbound Donor Service Agent

ACD Direct; Sioux City (IA); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

A leading call center organization is seeking experienced customer service professionals for its seasonal campaign. The role involves handling inbound donation calls for non-profit organizations with a focus on PBS and NPR. Candidates must have at least 6 months of telephone experience, excellent communication skills, and a capacity for independent work. The project certification process begins mid-October and offers competitive earning potential during the busy season.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision.
• Must be self-directed and self-motivated.

Responsibilities

• Provide excellent customer service by answering inbound calls.
• Work on donation calls mainly for PBS and NPR stations.
• Complete the certification process within 14 days of acceptance.

Skills

Telephone experience

Basic computer knowledge

Self-directed

Typing speed of 40 WPM

Strong listening skills

Verbal communication skills

Written communication skills

Job description

A leading call center organization is seeking experienced customer service professionals for its seasonal campaign. The role involves handling inbound donation calls for non-profit organizations with a focus on PBS and NPR. Candidates must have at least 6 months of telephone experience, excellent communication skills, and a capacity for independent work. The project certification process begins mid-October and offers competitive earning potential during the busy season.