Remote Inbound Donor Service Agent

ACD Direct; Fremont (NE); Remote; USD 20,000 - 33,000; Part time

Job summary

A reputable customer service organization based in the United States is seeking experienced customer service professionals for a seasonal project. The role involves answering inbound donation calls for various non-profits like PBS and NPR. Candidates should have at least six months of telephone experience, excellent verbal and written communication skills, and the ability to work independently. Certification will begin on October 15th, with the need to complete the process within 14 days of acceptance.

Qualifications

• Minimum 6 months formal telephone experience, preferably in a call center.
• Ability to work with minimal supervision and be self-directed.
• Must demonstrate accuracy and efficiency in tasks.

Responsibilities

• Answer inbound calls from clients and donors.
• Prepare independently for the types of calls taken.
• Complete the certification process within 14 days after acceptance.

Skills

Telephone experience

Computer knowledge

Typing speed 40 WPM

Self-motivated

Strong listening skills

Written communication skills

Verbal communication skills

Call control

Job description

A reputable customer service organization based in the United States is seeking experienced customer service professionals for a seasonal project. The role involves answering inbound donation calls for various non-profits like PBS and NPR. Candidates should have at least six months of telephone experience, excellent verbal and written communication skills, and the ability to work independently. Certification will begin on October 15th, with the need to complete the process within 14 days of acceptance.