Remote Inbound Donor Service Agent

ACD Direct; Kearney (NE); On-site; USD 16,531 - 24,796; Part time

Job summary

A remote customer service company is seeking experienced professionals for their Winter Campaign Project. This role involves answering inbound donation calls primarily for PBS and NPR. Candidates must have at least six months of telephone experience, moderate computer knowledge, and excellent communication skills. The project starts with certification in mid-October, and positions run through late December, offering a competitive earning potential.

Qualifications

• Minimum 6 months formal telephone experience, preferably in a call center.
• Moderate computer knowledge required.
• Ability to work with minimal supervision.
• Must be able to type 40 WPM or higher.
• Must be self-directed and self-motivated.
• Demonstrated call control is essential.

Responsibilities

• Answer inbound calls for donation processes.
• Follow provided scripts and prepare independently for calls.
• Become certified within 14 days of acceptance to the project.

Skills

Telephone experience

Computer knowledge

Listening skills

Written and verbal communication skills

Self-directed

Typing speed of 40 WPM or higher

Call control

Job description

A remote customer service company is seeking experienced professionals for their Winter Campaign Project. This role involves answering inbound donation calls primarily for PBS and NPR. Candidates must have at least six months of telephone experience, moderate computer knowledge, and excellent communication skills. The project starts with certification in mid-October, and positions run through late December, offering a competitive earning potential.