Remote Inbound Donor Service Agent

ACD Direct; Tampa (FL); On-site; USD 13,776 - 20,664; Part time

Job summary

A leading customer service firm based in Tampa, Florida is looking for experienced customer service professionals for its Winter Campaign Project. The role involves taking inbound calls primarily focused on donations for organizations like PBS and NPR. Candidates must have at least 6 months of telephone experience and strong communication skills. Certification for the project starts soon, ensuring a robust earning potential for competitive agents.

Qualifications

• Minimum 6 months of formal telephone experience, preferably call center related.
• Must be able to type 40 WPM or higher.
• Previous call center experience is a plus.

Responsibilities

• Answer inbound calls from clients' callers.
• Complete the certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Self-directed and motivated

Listening skills

Written communication skills

Verbal communication skills

Job description

A leading customer service firm based in Tampa, Florida is looking for experienced customer service professionals for its Winter Campaign Project. The role involves taking inbound calls primarily focused on donations for organizations like PBS and NPR. Candidates must have at least 6 months of telephone experience and strong communication skills. Certification for the project starts soon, ensuring a robust earning potential for competitive agents.