Remote Inbound Donor Service Agent

ACD Direct; Saint Petersburg (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

A customer service company is looking for experienced professionals to join their Winter Campaign Project. Successful candidates will take inbound calls for non-profit organizations, providing donation services for PBS and NPR stations. Applicants must have at least 6 months of telephone experience, be self-motivated, and have strong communication skills. The certification process starts October 15th, requiring completion within 14 days. This project offers competitive earning potential during the busy holiday season.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to type 40 WPM or higher.
• Must be self directed and self motivated.

Responsibilities

• Provide customer service through inbound calls.
• Complete the certification process within 14 days.
• Work with minimal supervision.

Skills

Customer service experience

Listening skills

Written communication

Verbal communication

Call control

Self-motivation

Job description

A customer service company is looking for experienced professionals to join their Winter Campaign Project. Successful candidates will take inbound calls for non-profit organizations, providing donation services for PBS and NPR stations. Applicants must have at least 6 months of telephone experience, be self-motivated, and have strong communication skills. The certification process starts October 15th, requiring completion within 14 days. This project offers competitive earning potential during the busy holiday season.