Remote Inbound Donor Service Agent

ACD Direct; Glendale (AZ); Remote; USD 20,664 - 27,552; Part time

Job summary

A reputable customer service company is seeking experienced customer service professionals for their Winter Campaign Project starting in late November. Candidates will assist with inbound calls primarily for donation purposes. Applicants should have a minimum of 6 months formal telephone experience and be able to type at least 40 words per minute. Strong communication, self-motivation, and a customer-oriented mindset are required. Certification will take place in mid-October, with onboarding possible within 48 hours of acceptance.

Qualifications

• Minimum 6 months formal telephone experience, preferably in a call center.
• Must be able to type 40 WPM or higher.
• Must demonstrate strong listening skills and excellent communication.

Responsibilities

• Answer inbound calls from clients.
• Assist with donation calls and follow scripts.
• Complete the certification process within 14 days of notification.

Skills

Telephone experience

Computer knowledge

Self-motivation

Active listening

Written communication

Verbal communication

Job description

A reputable customer service company is seeking experienced customer service professionals for their Winter Campaign Project starting in late November. Candidates will assist with inbound calls primarily for donation purposes. Applicants should have a minimum of 6 months formal telephone experience and be able to type at least 40 words per minute. Strong communication, self-motivation, and a customer-oriented mindset are required. Certification will take place in mid-October, with onboarding possible within 48 hours of acceptance.