Remote Inbound Donor Service Agent

ACD Direct; Fort Hall (ID); On-site; USD 30,000 - 45,000; Full time

Job summary

A customer service organization is seeking experienced professionals for their Winter Campaign Project starting late November. Agents will handle inbound calls related to donations, requiring strong communication skills and previous telephone experience. Candidates must demonstrate abilities such as typing 40 WPM, and completing certification within 14 days. This role offers a flexible working environment, ideal for motivated individuals looking to enhance their customer service careers.

Qualifications

• Minimum 6 months formal telephone experience, preferably in call center.
• Must type 40 WPM or higher.
• Excellent written and verbal communication skills.

Responsibilities

• Answer inbound calls from clients' callers.
• Follow scripts and prepare independently for calls.
• Complete the entire certification process within 14 days.

Skills

Telephone experience

Computer knowledge

Self-motivation

Listening skills

Written and verbal communication

Call control

Job description

A customer service organization is seeking experienced professionals for their Winter Campaign Project starting late November. Agents will handle inbound calls related to donations, requiring strong communication skills and previous telephone experience. Candidates must demonstrate abilities such as typing 40 WPM, and completing certification within 14 days. This role offers a flexible working environment, ideal for motivated individuals looking to enhance their customer service careers.