Remote Inbound Donor Service Agent

ACD Direct; Roswell (NM); Remote; USD 16,531,000 - 24,797,000; Full time

Job summary

A customer service provider in Roswell seeks experienced professionals for their Winter Campaign Project. Starting late November, candidates must have at least 6 months of telephone experience and be self-motivated. Those selected will assist with donation calls and must complete certification within 14 days of acceptance. This role offers a unique opportunity to contribute to a meaningful cause while potentially increasing earning potential during a busy campaign period.

Qualifications

• Minimum 6 months formal telephone experience, preferably related to call centers.
• Moderate level of computer knowledge.
• Ability to work with minimal supervision.
• Demonstrate strong listening skills.
• Must be self-directed and self-motivated.

Responsibilities

• Answer inbound calls from enthusiastic clients.
• Help manage donation calls and customer interactions.
• Complete certification process within 14 days of acceptance.

Skills

Telephone etiquette

Computer knowledge

Strong listening skills

Written communication

Verbal communication

Self-motivation

Call control

Typing speed (40 WPM)

Job description

A customer service provider in Roswell seeks experienced professionals for their Winter Campaign Project. Starting late November, candidates must have at least 6 months of telephone experience and be self-motivated. Those selected will assist with donation calls and must complete certification within 14 days of acceptance. This role offers a unique opportunity to contribute to a meaningful cause while potentially increasing earning potential during a busy campaign period.