Remote Inbound Donor Service Agent

ACD Direct; Fort Washington (Montgomery County); Remote; USD 13,000 - 27,000; Part time

Job summary

A leading remote service provider is seeking experienced customer service professionals for their Winter Campaign Project. This role involves answering inbound calls for various non-profit organizations, requiring at least 6 months of telephone experience and strong communication skills. Candidates must be self-motivated, complete certification within 14 days of acceptance, and demonstrate effective call control. The position may lead to future projects beyond the busy December period.

Qualifications

• Minimum 6 months formal telephone experience, preferably in a call center.
• Ability to work with minimal supervision and self-motivation is essential.
• Strong written and verbal communication skills necessary.

Responsibilities

• Provide customer service and take inbound calls.
• Complete the certification process within 14 days of acceptance.
• Demonstrate call control and accuracy in communication.

Skills

Telephone experience

Computer knowledge

Self directed and motivated

Listening skills

Written and verbal communication

Job description

A leading remote service provider is seeking experienced customer service professionals for their Winter Campaign Project. This role involves answering inbound calls for various non-profit organizations, requiring at least 6 months of telephone experience and strong communication skills. Candidates must be self-motivated, complete certification within 14 days of acceptance, and demonstrate effective call control. The position may lead to future projects beyond the busy December period.