Remote Inbound Donor Service Agent

ACD Direct; Warren (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

A customer service leader is seeking experienced customer service professionals for a Winter Campaign Project. This remote position involves answering inbound calls for non-profit organizations, particularly for donation calls. Ideal candidates will have at least 6 months of telephone experience, excellent communication skills, and the ability to work independently. Certification will begin on October 15th, 2015, with onboarding potentially within 48 hours. Join a dynamic team that values the best in customer service!

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be able to type 40 WPM or higher.
• Strong listening skills and excellent written and verbal communication skills.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Help to provide customer service support during peak periods.
• Complete the certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Self motivation

Listening skills

Accuracy

Communication skills

Call control

Job description

A customer service leader is seeking experienced customer service professionals for a Winter Campaign Project. This remote position involves answering inbound calls for non-profit organizations, particularly for donation calls. Ideal candidates will have at least 6 months of telephone experience, excellent communication skills, and the ability to work independently. Certification will begin on October 15th, 2015, with onboarding potentially within 48 hours. Join a dynamic team that values the best in customer service!