Remote Inbound Donor Service Agent

ACD Direct; Gilbert (AZ); On-site; USD 20,664 - 27,552; Part time

Job summary

A nationwide customer service company is looking for experienced customer service professionals for their Winter Campaign Project. This role involves answering calls and providing support for various non-profit organizations. Candidates should have at least 6 months of telephone experience, strong communication skills, and the ability to work independently. This is a remote position with flexible work hours, and certification for the project begins on October 15th.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be self-directed and self-motivated.
• Excellent written and verbal communication skills are a must.

Responsibilities

• Answer inbound calls from clients’ callers.
• Prepare for calls independently.

Skills

Formal telephone experience

Computer knowledge

Minimal supervision ability

Typing speed of 40 WPM or higher

Self-directed and motivated

Strong listening skills

Accuracy

Efficiency

Excellent communication skills

Call control

Job description

A nationwide customer service company is looking for experienced customer service professionals for their Winter Campaign Project. This role involves answering calls and providing support for various non-profit organizations. Candidates should have at least 6 months of telephone experience, strong communication skills, and the ability to work independently. This is a remote position with flexible work hours, and certification for the project begins on October 15th.