Remote Inbound Donor Service Agent

ACD Direct; Norfolk (NE); On-site; USD 17,000 - 25,000; Part time

Job summary

A customer service solutions provider is seeking experienced customer service professionals for a Winter Campaign project. The role involves handling inbound calls for donation collection and requires a minimum of 6 months telephone experience. Candidates must be self-motivated, have excellent communication skills, and be able to type 40 words per minute or more. This is a remote position for the upcoming project starting in late November, with opportunities for future work based on performance.

Qualifications

• Minimum 6 months formal telephone experience, preferably in a call center.
• Ability to type 40 WPM or higher.
• Self-directed and self-motivated approach is required.

Responsibilities

• Provide customer service by answering inbound calls.
• Follow scripts and prepare independently for calls.
• Complete the certification process within 14 days after acceptance.

Skills

Telephone experience

Computer knowledge

Self-motivated

Listening skills

Written communication skills

Verbal communication skills

Call control

Job description

A customer service solutions provider is seeking experienced customer service professionals for a Winter Campaign project. The role involves handling inbound calls for donation collection and requires a minimum of 6 months telephone experience. Candidates must be self-motivated, have excellent communication skills, and be able to type 40 words per minute or more. This is a remote position for the upcoming project starting in late November, with opportunities for future work based on performance.