Remote Inbound Donor Service Agent

ACD Direct; Indianapolis (IN); Remote; USD 12,000 - 18,000; Part time

Job summary

A customer service company is seeking experienced professionals for their Winter Campaign Project. This position involves answering inbound calls for non-profit organizations, emphasizing donation calls. Applicants must have at least 6 months of telephone experience, a typing speed of 40 WPM, and the ability to work independently with strong communication skills. Candidates must complete certification within 14 days of acceptance. The project starts in late November and aims for a competitive workforce to handle the influx of calls.

Qualifications

• Minimum of 6 months formal telephone experience, preferably in a call center.
• Ability to type 40 WPM or higher.
• Must demonstrate self-motivation and independence.

Responsibilities

• Provide customer service by answering inbound calls.
• Achieve certification within 14 days of acceptance.
• Maintain accuracy and efficiency while handling calls.

Skills

Telephone experience

Computer knowledge

Self-directed

Listening skills

Written communication

Verbal communication

Call control

Job description

A customer service company is seeking experienced professionals for their Winter Campaign Project. This position involves answering inbound calls for non-profit organizations, emphasizing donation calls. Applicants must have at least 6 months of telephone experience, a typing speed of 40 WPM, and the ability to work independently with strong communication skills. Candidates must complete certification within 14 days of acceptance. The project starts in late November and aims for a competitive workforce to handle the influx of calls.