Remote Inbound Donor Service Agent

ACD Direct; Fort Meade (MD); Remote; USD 17,000 - 25,000; Part time

Job summary

A customer service provider is seeking skilled customer service professionals for their Winter Campaign Project. This role involves taking calls and providing support for donation purposes, ideal for those with previous telephone experience. Interested candidates must be self-motivated, capable of typing 40 WPM, and complete the certification process promptly. This is an independent contractor role with the potential for more projects after the campaign ends.

Qualifications

• Minimum 6 months formal telephone experience.
• Ability to type 40 WPM or higher.
• Must demonstrate strong listening and communication skills.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Provide excellent customer service during calls.

Skills

Telephone experience

Computer knowledge

Self-directed

Listening skills

Communication skills

Call control

Job description

A customer service provider is seeking skilled customer service professionals for their Winter Campaign Project. This role involves taking calls and providing support for donation purposes, ideal for those with previous telephone experience. Interested candidates must be self-motivated, capable of typing 40 WPM, and complete the certification process promptly. This is an independent contractor role with the potential for more projects after the campaign ends.