Remote Inbound Donor Service Agent

ACD Direct; Norfolk (VA); Remote; USD 17,000 - 25,000; Part time

Job summary

A customer service company is seeking experienced professionals for an inbound call role starting in late November. Ideal candidates will have at least six months of telephone experience, a typing speed of 40 WPM or higher, and be self-motivated. Responsibilities include answering donations calls, completing a certification process, and demonstrating excellent communication skills. This role offers potential for high earnings during a busy campaign period and requires completion of onboarding within 14 days.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Ability to type 40 WPM or higher.
• Strong listening skills and excellent communication abilities.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Complete the certification process within 14 days of acceptance.
• Work with minimal supervision and demonstrate call control.

Skills

Telephone experience

Computer knowledge

Ability to work independently

Typing speed

Listening skills

Written communication skills

Verbal communication skills

Call control

Job description

A customer service company is seeking experienced professionals for an inbound call role starting in late November. Ideal candidates will have at least six months of telephone experience, a typing speed of 40 WPM or higher, and be self-motivated. Responsibilities include answering donations calls, completing a certification process, and demonstrating excellent communication skills. This role offers potential for high earnings during a busy campaign period and requires completion of onboarding within 14 days.