Remote Inbound Donor Service Agent

ACD Direct; Baltimore (MD); On-site; USD 16,531 - 24,796; Full time

Job summary

A customer service company is looking for experienced customer service professionals for their Winter Campaign Project starting at the end of November. Candidates should have at least 6 months of telephone experience and a typing speed of 40 WPM or higher. This role involves answering inbound calls and completing a certification process within 14 days. Positions are available for motivated individuals who want to contribute to a busy campaign that supports non-profit organizations through donation calls.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision.
• Strong written and verbal communication skills.

Responsibilities

• Answer inbound calls from clients.
• Complete the entire certification process within 14 days.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed 40 WPM

Strong listening skills

Excellent communication

Job description

A customer service company is looking for experienced customer service professionals for their Winter Campaign Project starting at the end of November. Candidates should have at least 6 months of telephone experience and a typing speed of 40 WPM or higher. This role involves answering inbound calls and completing a certification process within 14 days. Positions are available for motivated individuals who want to contribute to a busy campaign that supports non-profit organizations through donation calls.