Remote Inbound Donor Service Agent

ACD Direct; Mesa (AZ); On-site; USD 17,000 - 25,000; Part time

Job summary

A customer service organization is seeking experienced professionals for a remote position. The role involves handling inbound calls related to donations, requiring at least 6 months of telephone experience, strong communication skills, and the ability to type at least 40 WPM. Successful candidates will undergo a certification process that starts on October 15th and must be completed within 14 days. This is an opportunity to join an active team during a busy season and maximize earnings.

Qualifications

• Minimum 6 months formal telephone experience, preferably in a call center.
• Proficiency with computers required.
• Ability to work with minimal supervision.
• Must be self-motivated and self-directed.
• Strong listening abilities and accuracy are necessary.

Responsibilities

• Provide exceptional customer service through inbound calls.
• Assist clients in taking donations and orders over the phone.
• Certify and complete the onboarding process quickly.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed of 40 WPM or higher

Strong listening skills

Excellent written communication

Excellent verbal communication

Job description

A customer service organization is seeking experienced professionals for a remote position. The role involves handling inbound calls related to donations, requiring at least 6 months of telephone experience, strong communication skills, and the ability to type at least 40 WPM. Successful candidates will undergo a certification process that starts on October 15th and must be completed within 14 days. This is an opportunity to join an active team during a busy season and maximize earnings.