Remote Inbound Donor Service Agent

ACD Direct; Fort Belvoir (VA); Remote; USD 16,531 - 20,664; Part time

Job summary

A customer service company is seeking experienced agents for a winter project. The role involves taking inbound donation calls for non-profits and requires at least 6 months of telephone experience and strong communication skills. Applicants must be self-motivated, able to type at least 40 words per minute, and complete certification within 14 days. The project offers good earning potential and is set to run from late November through December.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be able to type 40 WPM or higher.
• Must complete certification process within 14 days of acceptance.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Provide excellent customer service.
• Follow scripts and prepare independently for calls.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed (40 WPM+)

Strong listening skills

Excellent communication skills

Job description

A customer service company is seeking experienced agents for a winter project. The role involves taking inbound donation calls for non-profits and requires at least 6 months of telephone experience and strong communication skills. Applicants must be self-motivated, able to type at least 40 words per minute, and complete certification within 14 days. The project offers good earning potential and is set to run from late November through December.