Remote Inbound Donor Service Agent

ACD Direct; Layton (UT); On-site; USD 20,664 - 27,552; Part time

Job summary

A customer service provider is looking for experienced individuals to join their upcoming Winter Campaign Project. This remote position starts certification by mid-October, requiring agents with at least 6 months of formal telephone experience. The role focuses on taking inbound donation calls for various non-profit organizations. Strong communication skills and the ability to work independently are essential to succeed. Full certification is necessary before taking calls, with a completion deadline of 14 days after acceptance.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be self-directed and self-motivated.
• Strong accuracy and efficiency in tasks required.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Complete the certification process within 14 days of acceptance.
• Prepare independently for the calls you take.

Skills

Telephone experience

Computer knowledge

Self-motivation

Typing speed of 40 WPM or higher

Strong listening skills

Excellent written and verbal communication skills

Job description

A customer service provider is looking for experienced individuals to join their upcoming Winter Campaign Project. This remote position starts certification by mid-October, requiring agents with at least 6 months of formal telephone experience. The role focuses on taking inbound donation calls for various non-profit organizations. Strong communication skills and the ability to work independently are essential to succeed. Full certification is necessary before taking calls, with a completion deadline of 14 days after acceptance.