Remote Inbound Donor Service Agent

ACD Direct; Jefferson City (MO); On-site; USD 134,000 - 179,000; Part time

Job summary

A customer service organization is seeking experienced customer service professionals for a Winter Campaign Project. This remote role involves answering inbound calls, providing excellent customer service, and requires certification completion within 14 days. Ideal candidates have at least 6 months of telephone experience and strong communication skills. This opportunity has a larger earning potential during the peak season and allows for further project participation based on performance.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Must be able to type 40 WPM or higher.
• Strong listening skills and accuracy.
• Must demonstrate call control.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Provide excellent customer service.
• Complete the certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing skills (40 WPM)

Listening skills

Written communication

Verbal communication

Call control

Job description

A customer service organization is seeking experienced customer service professionals for a Winter Campaign Project. This remote role involves answering inbound calls, providing excellent customer service, and requires certification completion within 14 days. Ideal candidates have at least 6 months of telephone experience and strong communication skills. This opportunity has a larger earning potential during the peak season and allows for further project participation based on performance.