Remote Inbound Donor Service Agent

ACD Direct; Fort Thomas (KY); Remote; Part time

Job summary

A leading customer service provider is seeking experienced customer service professionals for their Winter Campaign Project. This role involves answering inbound calls and providing assistance to clients' enthusiastic callers. Candidates should have at least six months of formal telephone experience, be self-motivated, and possess strong communication skills. The certification process will begin soon, with opportunities for competitive contractors in future projects. Ideal for individuals looking to leverage their customer service expertise during a busy campaign period.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Ability to work with minimal supervision.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Complete the entire certification process within 14 days of acceptance.

Skills

Strong listening skills

Excellent written and verbal communication skills

Ability to work with minimal supervision

Self-directed and self-motivated

Accuracy

Efficiency

Call control

Typing 40 WPM or higher

Job description

A leading customer service provider is seeking experienced customer service professionals for their Winter Campaign Project. This role involves answering inbound calls and providing assistance to clients' enthusiastic callers. Candidates should have at least six months of formal telephone experience, be self-motivated, and possess strong communication skills. The certification process will begin soon, with opportunities for competitive contractors in future projects. Ideal for individuals looking to leverage their customer service expertise during a busy campaign period.