Remote Inbound Donor Service Agent

ACD Direct; Lovelock (NV); Remote; USD 16,531 - 27,552; Full time

Job summary

A customer service organization is seeking experienced customer service professionals for their winter campaign project. The role includes answering inbound calls and providing exceptional service to enthusiastic callers. Ideal candidates should have a minimum of 6 months of formal telephone experience, excellent communication skills, and the ability to work independently. Certification for the project begins on October 15th, and candidates need to complete the process within 14 days of acceptance. Opportunities for future projects are also available.

Qualifications

• Minimum 6 months of formal telephone experience, preferably in a call center.
• Must demonstrate strong listening skills and call control.
• Ability to work with minimal supervision and be self-motivated.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Provide customer service for clients' needs.
• Complete certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed 40 WPM

Strong listening skills

Excellent communication skills

Call control

Job description

A customer service organization is seeking experienced customer service professionals for their winter campaign project. The role includes answering inbound calls and providing exceptional service to enthusiastic callers. Ideal candidates should have a minimum of 6 months of formal telephone experience, excellent communication skills, and the ability to work independently. Certification for the project begins on October 15th, and candidates need to complete the process within 14 days of acceptance. Opportunities for future projects are also available.