Remote Inbound Donor Service Agent

ACD Direct; Cedar Rapids (IA); On-site; USD 13,776 - 27,552; Part time

Job summary

A customer service agency is looking for experienced customer service professionals for their upcoming Winter Campaign. Candidates with at least 6 months of formal telephone experience and strong communication skills are encouraged to apply. This role involves answering inbound calls and requires self-motivation and the ability to complete a certification process swiftly. Ideal candidates will thrive in a call center environment and be ready for onboarding within 48 hours after selection.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Must be able to type 40 WPM or higher.
• Must demonstrate call control.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Provide skills and expertise to the clients we represent.
• Complete the entire certification process within 14 days of notification of acceptance.

Skills

Telephone experience

Computer knowledge

Typing 40 WPM

Self-directed

Listening skills

Written communication

Verbal communication

Job description

A customer service agency is looking for experienced customer service professionals for their upcoming Winter Campaign. Candidates with at least 6 months of formal telephone experience and strong communication skills are encouraged to apply. This role involves answering inbound calls and requires self-motivation and the ability to complete a certification process swiftly. Ideal candidates will thrive in a call center environment and be ready for onboarding within 48 hours after selection.