Remote Inbound Donor Service Agent

ACD Direct; Fort Hancock (TX); On-site; USD 12,000 - 18,000; Part time

Job summary

A customer service company is seeking experienced professionals for a remote position starting November 2015. Responsibilities include answering calls for non-profit organizations, providing excellent customer service, and following provided scripts. Candidates must have a minimum of six months of phone experience, be able to type at least 40 words per minute, and demonstrate strong listening skills. Certification is required before starting work, and the company encourages motivated agents to apply.

Qualifications

• Minimum 6 months telephone experience, ideally in a call center.
• Moderate computer knowledge and ability to work independently.
• Must type at least 40 WPM and have strong listening skills.

Responsibilities

• Answer inbound calls for non-profit organizations.
• Provide excellent customer service.
• Follow scripts and prepare independently for calls.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed (40 WPM)

Listening skills

Written communication

Verbal communication

Call control

Job description

A customer service company is seeking experienced professionals for a remote position starting November 2015. Responsibilities include answering calls for non-profit organizations, providing excellent customer service, and following provided scripts. Candidates must have a minimum of six months of phone experience, be able to type at least 40 words per minute, and demonstrate strong listening skills. Certification is required before starting work, and the company encourages motivated agents to apply.