Remote Inbound Donor Service Agent

ACD Direct; Columbia (MD); Remote; USD 16,531,000 - 24,797,000; Part time

Job summary

A leading customer service provider in the United States is seeking experienced professionals for a remote customer service role. Candidates need a minimum of 6 months of telephone experience and must be able to type at least 40 WPM. This project involves answering inbound calls for non-profit organizations. Certification is required, with a process completion within 14 days of acceptance. This role offers the potential for significant earning during the campaign.

Qualifications

• 6 months of formal telephone experience, preferably in a call center.
• Moderate level of computer knowledge required.
• Must demonstrate accuracy and efficiency in tasks.

Responsibilities

• Provide customer service to clients through inbound calls.
• Complete the entire certification process within 14 days of acceptance.
• Prepare independently for calls based on provided scripts.

Skills

Strong listening skills

Excellent written and verbal communication skills

Ability to work with minimal supervision

Typing speed of 40 WPM or higher

Self-directed and self-motivated

Job description

A leading customer service provider in the United States is seeking experienced professionals for a remote customer service role. Candidates need a minimum of 6 months of telephone experience and must be able to type at least 40 WPM. This project involves answering inbound calls for non-profit organizations. Certification is required, with a process completion within 14 days of acceptance. This role offers the potential for significant earning during the campaign.