Remote Inbound Donor Service Agent

ACD Direct; Detroit (MI); On-site; USD 17,000 - 28,000; Part time

Job summary

A customer service organization is seeking experienced individuals for a customer service role during a busy fundraising campaign. Agents will manage inbound calls for various projects, particularly supporting donations for non-profits. Candidates should have a minimum of six months of phone experience and excellent communication skills. Certification for the project begins mid-October, and agents should be prepared to complete their training quickly. This position offers flexible work-from-home opportunities.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to type 40 WPM or higher.
• Must be self-directed and self-motivated.

Responsibilities

• Answer inbound calls from enthusiastic clients.
• Provide customer service during donation campaigns.
• Complete the certification process in 14 days.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed (40 WPM)

Strong listening skills

Excellent communication

Job description

A customer service organization is seeking experienced individuals for a customer service role during a busy fundraising campaign. Agents will manage inbound calls for various projects, particularly supporting donations for non-profits. Candidates should have a minimum of six months of phone experience and excellent communication skills. Certification for the project begins mid-October, and agents should be prepared to complete their training quickly. This position offers flexible work-from-home opportunities.