Remote Inbound Donor Service Agent

ACD Direct; Columbus (NE); Remote; USD 16,531 - 20,664; Part time

Job summary

A customer service solutions provider is looking for experienced customer service professionals for a winter campaign project. Based in Columbus, Nebraska, successful candidates will handle inbound calls for various clients, requiring a minimum of 6 months of telephone experience and strong communication skills. Candidates must be self-directed, with a typing speed of 40 WPM or higher. If interested, applicants must complete the certification process within 14 days of acceptance, which can lead to further opportunities after the campaign ends.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be able to type 40 WPM or higher.
• Strong written and verbal communication skills required.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Complete the entire certification process within 14 days of acceptance.
• Work with minimal supervision while providing excellent customer service.

Skills

Telephone experience

Computer knowledge

Self-motivated

Strong listening skills

Excellent communication skills

Typing speed over 40 WPM

Job description

A customer service solutions provider is looking for experienced customer service professionals for a winter campaign project. Based in Columbus, Nebraska, successful candidates will handle inbound calls for various clients, requiring a minimum of 6 months of telephone experience and strong communication skills. Candidates must be self-directed, with a typing speed of 40 WPM or higher. If interested, applicants must complete the certification process within 14 days of acceptance, which can lead to further opportunities after the campaign ends.