Remote Inbound Donor Service Agent

ACD Direct; Fort Hill (PA); On-site; USD 13,776 - 20,664; Part time

Job summary

A customer service company is seeking skilled individuals for remote work in their Winter Campaign. The role involves handling inbound calls, requiring at least 6 months of telephone experience and a typing speed of 40 WPM. Candidates need to be self-motivated and demonstrate strong communication skills. Certification starts mid-October and must be completed within 14 days. Those who excel in this role may have opportunities for future projects during peak times.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to type 40 WPM or higher.
• Moderate level of computer knowledge.

Responsibilities

• Provide customer service by answering inbound calls.
• Complete the certification process within 14 days.
• Work with minimal supervision.

Skills

Customer service expertise

Strong listening skills

Excellent written and verbal communication skills

Self-directed and self-motivated

Call control

Job description

A customer service company is seeking skilled individuals for remote work in their Winter Campaign. The role involves handling inbound calls, requiring at least 6 months of telephone experience and a typing speed of 40 WPM. Candidates need to be self-motivated and demonstrate strong communication skills. Certification starts mid-October and must be completed within 14 days. Those who excel in this role may have opportunities for future projects during peak times.